Cross-Stitch Completion Service
How it Works
Christchurch, NZ
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We aren't a repair shop;
we are your finishing partner.
We aren't a repair shop;
we are your finishing partner.
Step 1 | Enquiry & Initial Details
Step 1 | Enquiry & Initial Details
Begin by completing the enquiry form with some basic information about your cross-stitch piece. This helps us understand what you have, its current state, and what you're hoping to achieve.
If you have photos or notes about fabric, patterns, or threads, include those - best guesses are completely fine.
Step 2| Free digital Assessment (Optional)
Step 2| Free digital Assessment (Optional)
You may choose to start with a free digital assessment, where we review your photos and information and provide general guidance and a ballpark estimate.
This may be particularly helpful if you reside outside Christchurch to help you decide if you'd like to proceed.
Please note that digital assessments are indicative only - some details can only be evaluated in person.
Step 3 | Physical Assessment & Firm Quote
Step 3 | Physical Assessment & Firm Quote
If you decide to proceed, your piece can be securely posted to our Christchurch studio for a physical assessment. .
This hands-on review allows us to properly evaluate fabric count, stitch density, thread behaviour, overall condition, and any existing wear or challenges that may not be visible in photographs. The assessment is recorded and shared with you privately via a private cloud photo album.
A minimum engagement of $85 is required to proceed. This amount covers the time spent inspecting, measuring, planning, and preparing an accurate quote, and is credited toward your final invoice if the project goes ahead.
Following the assessment, you'll receive a firm quote for completion of your cross-stitch. No stitching begins until the quote is approved.
Step 4 | Stitching & Progress Updates
Step 4 | Stitching & Progress Updates
We work on one piece at a time, in the order they are accepted. There is no priority or fast-track service - each piece receives focused, uninterrupted care.
Progress photos are shared via private cloud photo album so you can follow along as your work comes together.
Completion timeframes vary depending on size, stitch density, and complexity. Cross-stitch is a slow, detailed craft, and each piece progresses at its own pace.
Pattern Credit: DiStefanoArt [External link]
Step 5 | Completion & Return
Step 5 | Completion & Return
Once finished, your piece will be carefully packaged and returned via tracked shipping.
We do not wash, press, or frame finished pieces. This preserves the integrity of the original work and leaves final finishing decisions with you.
A Note on Time & Care
A Note on Time & Care
Cross-stitch is a slow, methodical craft. Even small sections can involve thousands of individual stitches, each placed by hand with attention to tension, direction, and consistency with the original work.
For this reason, pricing is not calculated by the hour, but by the volume of stitching required to complete your piece. This approach ensures you're paying for the actual work needed - not how long it happens to take across days or weeks.
Some pieces progress quickly; others require frequent colour changes, careful navigation of existing stitches, or delicate handling of fine or aged fabric. These factors affect time, but not the integrity of the pricing model.
Our focus is always on completing your piece thoughtfully and with respect for the original stitcher, rather than rushing toward a finish line. Each heirloom is given the time it needs - no more, no less.
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